Job Description

**Job Requirements:** 1. Must be able to work on Guam or Saipan without any restrictions or needing work visa. 1. US Citizens 2. US Permanent Residents 3. Residents of Federated States of Micronesia (FSM) 2. There is no relocation package 3. This is a Entry-Level Management positioin. **What's the job?** As a Cluster Sales Manager you'll develop and execute sales and marketing strategies and plans to ensure targets are met and goals are achieved for both Crowne Plaza Resort Guam and Crowne Plaza Resort Saipan. Regularly sell bedrooms, meeting rooms and restaurant & bar through direct client contacts, vendors, travel agents, tour operators, visitor bureaus, convention bureaus, IHG Sales Team and other partners. **Your-day-to-day** **People** + - Support colleagues to make sure they deliver with compliance and to the standards we expect- Drive a great working environment for teams to thrive - linking up departments to create sense of one team.- Promote teamwork and quality service through daily communication and coordination with other departments.- Recommend or initiate any HR related actions where needed.- Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.- Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, partnership, publicity, community relations, special sales projects, etc **Financial** + - Help create the department's annual budget and the setting of departmental goals.- Monitor budget and control expenses with a focus on food, beverage, and labour costs- Achieve all personal/team sales goals and maximise profitability.- Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the resort marketing plan and business plan, and financial plans.- Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.- Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plans. **Guest Experience** + - Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.- Help guests - you'll be happy to help if someone needs assistance with a request or complaint- Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.- Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services- Schedule conventions and/or business group activities at the resort and coordinate with other resort-level departments to facilitate services agreed upon by the sales office and prospective clients. **Responsible Business** + - Raise the awareness and reputation of your hotel and the brand locally. - Identify improvements to marketing activities and overall hotel sales performance and work with other departments.- Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.- Perform other ad-hoc duties - unexpected moments which may be assigned by management when we have to pull together to get a task done. **What we need from you** 1. Education Bachelor's degree / higher education qualification / equivalent in marketing or related field. 2. Service years Two or more years of experience in a hospitality or resort sales and marketing setting with direct supervisory experience over a sales team. 3. Knowledge and skills + - Strong knowledge of local businesses and business trends required.- Good Communication and writing skills.- Strong negotiation skill- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.- Problem solving, reasoning, motivating, organizational and training abilities.- Tasks and Project Management Skills 4. Language Fluent in English (speaking, listening, reading and writing) **What we offer** In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We're passionate about growing our talent. We'll provide the training & development you need to succeed & progress into your next role. Join us and you'll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. **IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Job Tags

Permanent employment, Local area, Relocation, Work visa,

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