Passenger Service Agent (Roanoke, VA) Job at Choice Aviation Service Inc, Roanoke, VA

VkVQV3lOd1pTUTlsSGhIcDhPOGVxWVJrV3c9PQ==
  • Choice Aviation Service Inc
  • Roanoke, VA

Job Description

Job Description

Job Description

Summary

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

Job Duties

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS)
  • Inspect and verify passenger documentation.
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated.
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights)
  • Makes announcements regarding flight activity at gate or over airport’s general PA system.
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer.
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
  • All employees are responsible for ensuring quality control in their own activities.
  • Cooperate fully with Inspectors to achieve quality inspection commitments.
  • Performs other duties as requested.

Requirements

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills
  • Must be able to stand, lift, bend for an extended period.
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

Ability to work nights, weekends, holidays, rotating shifts and varying schedules.

Job Tags

Holiday work, Local area, Night shift, Rotating shift, Weekend work,

Similar Jobs

Farm Job Search

Farm Hand Equipment Operator Job at Farm Job Search

 ...Farm Hand Equipment Operator (6246) Location: Alabama JobNumber: 6246 Farm Hand position immediately available on a modern grain and cotton farm in north west Alabama. Must have experience operating modern farm equipment including tractors, combines and planters... 

First Bank

Salesforce CRM Administrator Job at First Bank

Join to apply for the Salesforce CRM Administrator role at First BankJoin to apply for the Salesforce CRM Administrator role at First BankGet AI-powered advice on this job and more exclusive features.Direct message the job poster from First BankOur goal is to hire... 

Evolve Treatment Centers

Outpatient Counselor Job at Evolve Treatment Centers

 ...Evolve Treatment Centers is looking for an enthusiastic Outpatient Counselor to join our team at our Outpatient PHP/IOP location in Danville, CA ! Our team provides the highest caliber of treatment to adolescents struggling with substance abuse and mental illness. This... 

Floowi

Email & Retention Marketing Specialist Job at Floowi

Short Description: Were looking for an Email andRetention Marketing Specialist plays an integral role on the client team by executing calendar...  ...Competitive salary in USD &##127758; Location: 100% Remote open to LATAM &##128483; Language Requirements: Advanced... 

Ironclad

Business Development Operations Manager Job at Ironclad

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry...  ...compliance, and turn contracts into critical carriers of operational business intelligence. Its the only platform flexible enough...