Title: Service desk L2 Location: Dallas Texas- Onsite Duration: Fulltime You might really grab our attention if you can: 2- 3 years of Phone support experience Mandatory 3+ years of Windows Technical Service desk experience is necessary. Knowledge Windows 10,11 2019. Knowledge in windows buildout Knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc., ITSM ticketing tools such as Ivanti, ServiceNow etc., User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc., Remote desktop connectivity applications, Windows end point support MS Office Suite and application support Web Application, VPN knowledge Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions. Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Responsible for installing desktop applications and software Work experience with SCCM patch deployments and SCOM monitoring tools Knowledge of scripting. Highly self-motivated with keen attention to details Here's how you'll contribute : Support for laptop, desktops, and printers Take calls and manage Incidents Inficare
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