Job Description

Sales Operations Manager

Description

VELOX is a digital marketing agency that combines business intelligence with services and technology. We take pride in working with our clients to swiftly build more productive and revenue-driving businesses.

We help established businesses scale their online revenue with industry-leading strategies that work. Clients that had little or no online presence are now nationally and globally recognized. Through accountability, transparency, and respect, our team of SEO, marketing, technology, and content specialists drive stunning ROI and sustained search engine dominance.

We seek a seasoned Sales Operations Manager to join our ROI-Focused Digital Marketing Agency. Working alongside the sales, client success, and executive team, you will identify high-impact areas in our evolving sales process where you will spearhead and drive operational improvements.

To get an interview for this position, you must be:

• A motivated, results-oriented team player who can successfully collaborate with multiple personality types and communicate with all levels of the organization cross-functionally.
• A self-starter who can think critically, multi-task, and keep up in a fast-paced environment.
• Able to convey compelling messages and transform complex concepts into clear communications.

• Be an overachiever and love what you do!

This is a full-time in-house position at our office in Boise, Idaho.

Responsibilities:

• Own and optimize the entire sales funnel, ensuring proposals and opportunities move efficiently through each stage. Monitor conversion rates and analyze performance to recommend improvements that support lead quality, velocity, and close rate.
• Support lead pipeline management and revenue forecasting by generating clear, actionable reports for sales leadership, identifying trends, gaps, and areas for strategic focus.
• Manage and continuously improve the VELOX sales tech stack including HubSpot, Apollo, Clay, and other sales tools to ensure they are fully integrated, maintained, and aligned with SDR and AE workflows.

• Maintain CRM data hygiene, including contact segmentation, custom field management, automation workflows, pipeline integrity, and auditing for consistency across systems.
• Oversee relationships with third party lead generation vendors. Evaluate performance, manage budgets, track ROI, and ensure external partner output aligns with internal goals.
• Collaborate with the SDR Team Lead to support onboarding and ongoing training. Maintain SOPs, develop enablement resources, and ensure new hires are quickly brought up to speed on systems, messaging, and lead workflows.
• Audit and enhance prospecting and outreach workflows including cold email sequencing, lead assignment, call routing, and follow up automation.
• Develop dashboards, performance scorecards, and forecasting models that give leadership visibility into top of funnel performance, sales activity, and revenue pacing.
• Partner cross functionally with Marketing, Product, Analytics, and Client Success to align on lead quality, messaging, and feedback loops that strengthen market positioning.
• Support strategic decision making by conducting data analysis that informs compensation models, sales targets, resourcing needs, and go to market initiatives.
• Provide general operational support to the sales team, helping troubleshoot tech issues, resolve process roadblocks, and ensure reps can focus on high impact selling activities.

Requirements:

• Bachelor's degree and/or equivalent work experience preferred.
• 3-5 years of directly related lead generation, sales, and/or analyst work experience.
• Live in data and proficient in Hubspot or relevant CRM, Google Sheets, and Microsoft Office, emphasizing Excel and PowerPoint/Slides.
• Build reports that inform sales reps, managers, and leadership on historical results, current performance, and expected results in the future.

What's our culture like?

We're kind of like one big (or small depending on where you're from) family. We like to work hard and have fun. We're serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don't make excuses. We're persistent and persuasive, thrive on strategy, and "always striving for greatness" is the name of our game.

Benefits

• Highly Competitive Salary
• Health Insurance & Dental Benefits with Company Match
• 401k with Company Match
• Open Environment – Family Focused
• Flexible Work Environment
• Generous Paid Time Off
• Downtown Boise Office
• Brand New World-class Gym (In-House)
• Personal Training (In-House)
• Paid Downtown Parking
• Kombucha on Tap
• Team Building Events

Skills

• Sales
• Business Development
• Digital Marketing
• Marketing
• Communication
• Google Analytics
• Advertising

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