Job Description

Be the one who makes a difference!

At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.

Job Description:

The HR Operations Manager plays a critical role in building an exceptional employee experience by leading the teams responsible for benefits administration, HR transactions, and system processes. Reporting to the VP of HR, this position designs and manages efficient, compliant, and employee-focused processes that support onboarding, offboarding, HR data integrity, and total rewards. Through thoughtful leadership, strategic vendor management, and operational excellence, this role helps ensure that every staff member has the support and tools they need to thrive—enabling our schools to stay focused on what matters most: changing lives through education.

Essential Functions:

1. HR Operations Management

• Oversee day-to-day HR operations including onboarding, offboarding, employee transactions, and HR ticket resolution through the AskHR team.
• Design and implement HR process improvements to drive efficiency, accuracy, and compliance.
• Ensure accurate entry, maintenance, and auditing of employee data within the HRIS and ERP systems.
• Coordinate with IT to develop system enhancements that improve HR workflow and data integrity.

2. Benefits Administration and Vendor Management

• Lead the benefits team in managing employee health, wellness, and retirement plans, including annual open enrollment.
• Evaluate current benefit offerings and recommend enhancements aligned with organizational goals and market trends.
• Serve as the primary liaison for benefit vendors, including procurement, performance reviews, and compliance monitoring.
• Develop and implement communication strategies to ensure employees understand benefit options and updates.
• Product owner of Absecene Software. Setup, maintenance and governance.

3. HR Reporting and Data Integrity

• Maintain accurate HR data for reporting, audits, and compliance, ensuring alignment across systems.
• Generate recurring and ad-hoc HR reports and dashboards for leadership decision-making.
• Collaborate with cross-functional teams to ensure seamless data exchange across platforms.
• Evaluate and improve data workflows to enhance reporting capabilities and reduce errors.

4. Compliance and Policy Execution

• Ensure all HR operations comply with applicable local, state, and federal regulations.
• Maintain documentation and retention procedures related to employment actions, benefits, and recordkeeping.
• Monitor regulatory changes and implement updates to ensure organizational compliance.
• Manage Affordable Care Act (ACA) reporting and other mandated filings.

5. Team Leadership and Cross-Functional Collaboration

• Direct the daily activities and performance of the AskHR and Benefits teams.
• Support employee recognition, wellness, and engagement initiatives.
• Partner with internal stakeholders to align HR processes with organizational needs and employee experience.
• Provide coaching and guidance to staff and leadership on benefits, policies, and procedural matters.

Required Qualifications:

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience:

• Minimum of 5 years of progressive experience in HR operations and/or benefits administration
• At least 2 years of experience managing HR teams or functions
• Proven experience designing and implementing HR processes and systems

Credentials:

• None required, but professional HR certification (e.g., PHR, SPHR, SHRM-CP) must be obtained within 12 months of hire.

Preferred Qualifications

• Professional certification in HR (e.g., PHR, SPHR, SHRM-CP or SHRM-SCP).
• Experience working with HRIS platforms (e.g., Workday) and ticketing systems like Zendesk.
• Previous experience in an education or public-sector environment.
• Experience managing third-party vendors and benefit RFP processes.

Be excited to be a part of our team and grow your career with us!​

Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference!

With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let’s make a difference together. Apply Today!

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