Job Description

Full-Time Tow Truck Driver 

Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.

Sitting

for prolonged periods

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

ladders

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business as pertains to this department as pertains to the Towing department.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Sustain productivity as close to 100% as able.

Complete service work in accord with contract specifications.

Provide excellent customer service for all customers both external and internal including dependable vehicle service.

Receive service assignments from the towing manager.

Finish work in the allotted time. Constantly increase efficiency skill level.

When the job is completed, make sure the proper paperwork is completed and filed

Stay current with technical qualifications by finishing any required training programs

Aid towing manager in writing up towing invoices, test riding, customer interaction, or any other concerns need to guarantee customer satisfaction.

Maintain a clean work area and assist in keeping the equipment neat and organized.

Maintain the vehicle so that it is cleaner than when you take possession

Reduce return repairs, if they do occur, complete them quickly and adequately.

And other duties as assigned.

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