We are FlatWorld and we are disrupting the Higher Education textbook industry. About the company Our mission is to bring textbook prices back down to earth. College faculty and students are our customers. We make their lives easier by ensuring that students have access to our high-quality, digital-first textbooks, at prices they can afford. Adoption of FlatWorld's affordable, high-quality digital-first textbooks and the online Homework system has grown tremendously: we have been the fastest growing publisher in our market for the past five years. We're looking for motivated individuals to join our Customer Service team and help support our continued growth. About the Role We are looking for a Customer Service Representative to join our team and play a key role in delivering exceptional service to our customers. As the first point of contact for faculty, students, and bookstores, you will help resolve inquiries, process orders, and ensure a seamless experience with our products. You'll also collaborate with internal teams to provide valuable customer insights and contribute to our mission of making customer service a brand differentiator. Responsibilities Provide clear, timely, and professional support via live chat, email, and phone Troubleshoot and resolve customer Tier-1 issues by diagnosing problems, offering solutions, and following up to ensure resolution Process bookstore orders, registrations and maintain open communication with bookstore managers to facilitate smooth transactions. Support and retain existing customers by delivering outstanding service to faculty, students, and bookstores Identify and escalate customer trends, feedback, and recurring issues to the appropriate teams Follow company guidelines, communication procedures, and policies Take initiative in contributing to process improvements and customer experience enhancements Off-hours urgent faculty support Perform other duties as assigned Requirements This is a remote (work from home) position, requiring a stable and secure Internet connection and the ability to work independently At least 1-2 years Tier-1 Customer Support experience Quick thinker and resourceful The role involves working at a computer for extended periods Reasonable accommodations can be made for individuals with disabilities Benefits 401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Work from home FlatWorld
..., software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive... ...the month following the hire date. Summary: The Plant Manager plays a pivotal role in overseeing and managing the daily operations...
...Videographer Greater Philadelphia Area Location: On-site shoots across the Greater Philadelphia region Help Tell the Stories That Power Local Brands At Nexvel Solutions , were not just a marketing agencywere storytellers on a mission to help local businesses...
...clients you see through Headway, so that you can set the hours that work for you. Grow your caseload by providing marketing support and... ...patients in-person or remotely via telehealth while working from home. We accept the following licenses on a state by state basis:...
6~22 classes per week 12 weeks paid holiday( winter and summer holiday) JD: 8:30 am~4:30 pm Mon to Thur, 8:30 am ~ 3 pm on Fri. Develop and implement lesson plans Conduct ongoing assessment of students Maintain a professional relationship with colleagues,...
...exceptional service, we strive to create a positive and motivating environment for our members. We are seeking a highly motivated Personal Training Manager (PTM) to join our team. The PTM will be responsible for overseeing the personal training department including sales...